Business Process management focuses on how the enterprise operates and delivers the results, i.e. products and services to external and internal customers.
A business process maturity model is a structured framework to assess your organization’s level of maturity in managing and optimizing business processes. It helps you to understand the current state of BPM maturity and defines a roadmap for progression. To improve your BPM practice in a controlled way, Bizzdesign has developed an out-of-the-box business process maturity model that provides a roadmap to evaluate your current BPM practices, identify areas for improvement, and guide your journey towards higher maturity levels.
There are many different maturity models available for use today. The Business Process Maturity Model (BPMM) from the Object Management Group (www.omg.org) is a maturity model often used within the BPM community. Although this is a useful and rich framework, many organizations choose not to use it due to its richness, complexity and appraisal methodology.
Based on customer input and our heritage spanning over 23 years in enterprise architecture and business process management, Bizzdesign has created an easy-to-use business process maturity model to help mature your business processes.
You can access our maturity model in Bizzdesign Horizzon. We’ve defined easy-to-use templates and easily accessible web-based assessments to score processes on the criteria in the maturity model. The model is designed to fit custom needs and can be easily tweaked for your purposes.
Important to note about our maturity model is that you can’t progress to a higher level if you’re still not compliant with the criteria from the underlying levels (e.g. if a process is on level 3 but the RACI of the process is missing, then it is considered to be at level 1). See the image below.
After assessing the processes, the results can be used to create heatmaps on process architecture overviews. Heatmaps provide business leaders with insights into the maturity of the different processes. They help you answer the following: Are we spending our improvement efforts on our key capabilities or optimizing the capabilities that don’t give us a competitive edge?
Alternatively, leverage the data from the assessed criteria in one of the predefined dashboards Bizzdesign ships with our out-of-the-box Business Process Management solution. The dashboard helps in gaining a detailed insight into the overall status of the process maturity effort of an enterprise, as well as on what actions to take to mature individual processes are given with this dashboard.
So if you are looking for an easy way to start maturing your business process management efforts, using a maturity model can be a good tool to support this. The maturity model presented here is simple and easy to implement but still detailed enough to provide concrete actions. So start maturing those processes today!