BiZZdesign, a leading digital business design company is pleased to announce the appointment of Nick Reed as Chief Customer Officer. Reed is a senior software and services executive with a proven track record in customer success and professional services leadership in high growth software technology companies. His most recent position was VP Customer Success EMEA at Troux, which was acquired by Planview in 2015.
Reed will lead BiZZdesign’s global customer success team, and will be responsible for ensuring customers achieve their targeted business outcomes with BiZZdesign Enterprise Studio. Reed and his team will build long term customer relationships and optimize customer onboarding, enablement, implementation, adoption and support.
On his new role, Reed says “I am very excited to join BiZZdesign, and to help customers capitalize on the tremendous opportunities to drive faster business change using BiZZdesign’s incredibly powerful software. By focusing on business outcomes, and the needs of our customers, we will help maximize business value and return on investment.”
BiZZdesign’s customer success team will collaborate closely with customers to establish a vision and roadmap for delivering concrete business value. Reed and his team will play a crucial role in capturing customer feedback, contributing to the improvement of BiZZdesign’s market-leading software platform in line with ever changing customer needs.
“Nick combines a real understanding of our customers’ needs with the experience and expertise that will empower customers to realize business value with Enterprise Studio. We are very happy to have Nick on board, and look forward to continuing to grow the business,” says Harmen van den Berg, member of the Shareholder Committee and ad interim Chief Customer Officer.