“Everything we do is with the wellbeing of the customer in mind. Whether it’s adding new functionality to our platform, or revising a training session – the one question that we constantly ask ourselves is “Does It Help the Customer?”
Hugo Ehrnreich, CEO BiZZdesign
One BiZZdesign. One Team.
We always focus on the greater BiZZdesign, not just our own department or region. We win not through individual excellence, but by connecting all these dots of excellence across our diverse global team and towards our common goal: the success of our customers and our company. We go the extra mile and are passionate, but generous and patient with others in developing optimal joint solutions and proposals, rather than throw problems at each other across team boundaries.
Get things done
We get stuff done. We go the extra mile. We make it happen. We are not about individual egos or hierarchy, but about best solving problems, creatively, pragmatically and collaboratively. We balance the best of both worlds, combining well-considered decision-making, discipline and solid, scalable dependable processes, with “always end-goal and intent-in-mind”, flexible, pragmatic and agile execution.
While we have become a truly global company, we maintain the directness of our Dutch roots. Candor is about the responsibility to speak up when you feel that your honest feedback can help a situation.
So we are open and transparent, with each other, with partners and with clients. We say things to people directly because we truly care, because they need to know and we believe open communication is the key to effective problem solving and relationship building. We never mistake directness for unkindness. But we also never use directness as an excuse to be rude or unconstructive. We give feedback empathetically and compassionately. People know that our feedback comes from a good place because we genuinely care about each other’s welfare and success.
Everything we do is with the wellbeing of the customer in mind. This means we are relentless in getting to the real underlying challenges and goals of our customers’ (“so what”) and will constructively, but actively challenge our customers with alternative proposals and solutions when we feel they are going down a path that will not lead to their success.
We take full and real ownership for making our customers successful. We all act like co-owners of the business. We are pro-active, not reactive. We do not follow, we lead. We anticipate risk and prevent problems, read goals of our customers’ (“so what”) and will constructively, but actively challenge our customers with alternative proposals and solutions when we feel they are going down a path that will not lead to their success.
Results matter more than effort.We measure ourselves by how much impact something has for our customers and our company. We focus on results, not activity. We choose our battles smartly and ruthlessly prioritize all activities for their impact on our customers, our employees and our company. If what we do does not move a needle, it is not good enough.
How does your organization deal with the opportunities and demands of a challenging business environment?