Bizzdesign Hopex Support Policy
Hopex Platform Support
No end-of-life date is currently set for the Hopex platform. MEGA has plans to enhance and evolve the Hopex platform.
Please find below the maintenance details for specific releases of Hopex:
| Release | Start Date | End Date | Notes |
| Hopex Aquila | 12/10/2023 | Not planned | Notification period of 24 months before discontinuing support. |
| Hopex V5 | 14/09/2021 | 30/09/2025 | |
| Hopex V4 | 24/06/2020 | 31/01/2024 |
Integrated libraries with Critical, High or Medium known vulnerability will be fixed on Hopex supported version, last CU. Severity of vulnerability is based on CVSS v3 scoring calculated by NVD (National Vulnerability Database) ; https://nvd.nist.gov/ |
Contact Us
- Declaration 24/7
Processing Monday to Friday, Business Hours (see Hopex Service Desk Centers)
Hopex Service Desk Centers
| Region | Support Center | Languages | Availability |
| EMEA | Paris | FR / EN | Monday to Friday ( 9h00 to 18h00, UTC+2) |
| APAC | Singapore | EN | Monday to Friday ( 9h00 to 18h00, UTC+8) |
| US | Boston | EN | Monday to Friday ( 8h30 to 17h30, UTC-4) |
| MLA | Mexico | SP | Monday to Friday ( 9h00 to 18h00, UTC-6) |