Challenges for ITSM teams
- Ineffective cross-departmental collaboration with business and IT stakeholders alike
- Inadequate IT security in the face of rising cybercrime
- Low visibility of business impact of IT services and infrastructure
How Does Enterprise Studio Help?
Enterprise Studio features a native ServiceNow integration that enables the effective exchange of model information between the two platforms. Allowing users to import or export to and from ServiceNow tables makes it possible to easily update Enterprise Studio’s repository content and safeguard its status as a company-wide single source of truth. Configuring periodic model data synchronization is also available. The ServiceNow connector brings ITSM at the core of a leading business change platform, stimulating collaboration between the EA and IT Service Management teams and enhancing their work output. Linking ITSM to the enterprise, security and other domain architectures brings about unique opportunities for growth and improvement, e.g. using models to perform root cause analysis, or correctly identifying the impact of proposed change. Depending on the focus, this can result in better security, superior customer engagement, as well as optimized service delivery and support.