Business Process Management

Marc Lankhorst

Application Portfolio Management: Towards Value-Driven Architecting

Many organizations with large legacy application landscapes can no longer postpone a major overhaul of their IT. But how do you avoid creating tomorrow’s legacy today all over again? And how do you spend your IT budget in the most sensible way? Next to appropriate design and development practices (e.g. enterprise architecture, agile and DevOps, as we addressed in our previous blog) you need to manage your application portfolio as a whole, to decide where it is most important to invest.

Read more

Marc Lankhorst

Enterprise Architecture: Key to Successful Business Transformations

In a recent article by McKinsey, they eloquently argued the importance of enterprise architecture for digital transformations. But they also provide some important criticism of the state of practice. To be really effective at supporting digital transformations, many enterprise architecture practices need to change their behavior.

Read more

Marc Lankhorst

ArchiMate® 3.0 – Internet of Things

In a previous blog on the ‘Digital Customer Intimacy’ strategy of our example insurance company ArchiSurance, we outlined that they intend to use more detailed customer data to improve customer interaction and satisfaction, and to determine customized insurance premiums. To this end, they want to use the Internet of Things, acquiring data from smart, connected devices such as personal fitness trackers, black boxes in vehicles, home automation gateways, fleet management systems, in-store RFID devices, or smart building sensors.

Read more

Marc Lankhorst

 ArchiMate® 3.0 – Capability Realization

As we have seen in the previous blog, ArchiSurance wants to establish several new capabilities to support its ‘Digital Customer Intimacy’ strategy, such as Digital Customer Management, Data-Driven Insurance, Data Acquisition, and Data Analysis. Positioning these in the context of its current capabilities leads to the following figure, using the ‘highlight’ function of BiZZdesign Enterprise Studio to emphasize these new elements. Read more

Marc Lankhorst

ArchiMate® 3.0 – Capability Analysis

In our previous blog, we briefly outlined the two strategic options that our example insurance company ArchiSurance is exploring. By analyzing the operational excellence strategy, they have benchmarked their efficiency against the industry average: average capabilities are shown in blue, above-average capabilities in green and below-average capabilities in red (Figure 1).  Read more

Marc Lankhorst

ArchiMate® 3.0 – Capability Mapping

In our previous blog, we outlined the relationship between business strategy and capabilities at a high level. But we have not given you any guidance yet as to how to create a good overview of your capabilities. In this blog we look at why identifying capabilities is important for organizations, how they can be defined, how to classify them, and how to include them in a capability map.

Read more

Marc Lankhorst

ArchiMate® 3.0 – The Next Step in the Evolution of the Standard

On June 14, The Open Group launched the new version of the ArchiMate modeling language for enterprise architecture at the Enterprise Architecture Conference 2016 in London. This is a new step in the development of a standard that started in Netherlands, but in the meantime has received broad international acceptance.

Read more

Marc Lankhorst

Enterprise Architecture and Agile Development: Opposites Attract?

Agility has become a key ability of enterprises. The pace at which customers require changes, at which new laws and regulations affect services and introduce processes, and the ease with which competitors can disrupt your business, as Google and Apple do nowadays, leads to tremendous pressure. Pressure to change rapidly, to adopt new technologies, to generate growth, to scale up or to reduce cost. Read more

Sven van Dijk

ArchiMate® Modeling in Practice: Using a Model Repository

In theory, an ArchiMate® model can be created using just pen and pen, or a whiteboard and markers. There are also software platforms that provide an ArchiMate modeling environment, which come with many automated capabilities and analysis functions.

However in this post, we will focus on an important element in maturing into an advanced, mission critical modeling capability: the model repository.

Read more

Peter Matthijssen

BPM: The Customer Journey

There is a lot of power in Business Process Management (BPM) and process thinking. Our process flow diagrams describe ‘what is done’, and support us in designing, improving and controlling our processes. The results of processes should be of value to our customers. But how do our customers experience our processes? A very powerful technique, aimed at customer experience, is the Customer Journey. It is a must-have technique for your BPM/Lean toolkit!

Read more

Marc Lankhorst

Digital Transformation: How to Manage and Govern a Multi-Speed IT Environment – part II

Two weeks ago, we wrote about the impact of multi-speed IT on the IT organization and enterprise architecture. Let us now talk about the different options for managing a multi-speed IT approach. Read more

Marc Lankhorst

Digital Transformation: How to Manage and Govern a Multi-Speed IT Environment – part I

Looking back to many discussions about Digital Strategy with different organizations, most of them have the challenge of going through a balancing act day by day. Firstly, a Digital Oriented Organization needs to accept that the roles and responsibilities of Business and IT will merge together, whilst both parties need to enable business and IT innovations towards digital business needs. Read more

Marc LankhorstJens Goossens

Application Portfolio Management for Finance – Slaying the Dragon

In many organizations a mythical creature lays deep down in the catacombs, otherwise known as the server rooms. This dark monster has an obsessive-compulsive disorder. Normally these creatures are in search of gold. However, this kind doesn’t fancy gold, this one hoards applications!

Read more

Marc Lankhorst

BiZZdesign’s House of Application Portfolio Management

As we have described before, few organizations have a systematic and reliable way of translating a business strategy into action. This requires aligning various disciplines along the same desired business outcomes. This is at the core of BiZZdesign’s approach to business change.

Read more

Marye Legters

5 Steps to Optimally Use Your Process Models

Process models are a powerful means to describe, analyze and communicate processes. However, process models are often outdated and underused. The reasons for this differ. Sometimes it seems that people are unable to read and understand models; people do not know the models are available; or content is unrecognized or outdated. Putting effort into the design and the way you publish your models is key to success in handling these issues. This way, the effect of process models can be optimized! So how can you optimally use your process models? In this blog I present five simple steps that help BPM practitioners to realize this.

Read more

Maher Dara

Balance Exploitation & Exploration within Your Organization with TOGAF

Do you recognize the continuous balancing of urgent vs. important matters? I am often confronted with urgent matters that need to be resolved quickly such as an escalation within a project, deadlines and engaging in interactions through meetings, e-mails, phone calls and a dozen other channels. On the other hand, I am also often confronted with important matters that are not urgent such as developing my professional skills and working on relationships. Sound familiar? I bet it does. It is perfectly normal to prioritize between urgent and important matters and everybody does it. Organizations face many similar challenges of which one is ambidexterity.

Read more

Ton Baas

Smart Use of Data: How to Design a Supply Chain and Use it Properly

If we look at current IT-trends it is clear that everybody has heard of Big Data. Although there are some known successes (for example US retailer Target which through its extensive data could predict pregnancy faster than the person involved) many companies spend millions (or even billions) of dollars hoarding big data, without using it properly. Read more

Marc LankhorstDavid van Eck

Efficient Collaboration Within Agile Methods

Our ongoing series of blogs about Agile methods offers an in-depth discussion of the method and its impact on an organization. In this blog, we focus on collaboration in agile teams.

Most people think of Scrum when they talk about collaboration within Agile. Scrum has definitely been a major contributing factor that has led to more effective collaboration. Note that we refer to it as just a contributing factor; Scrum has a strong emphasis on the pragmatic aspects, and less on human factors. In this blog, we aim to highlight the connection between both factors within Agile. Read more

Marc Lankhorst

Enterprise Portfolio Management: Getting Started

Enterprise Portfolio Management (EPM) is the discipline that supports this allocation of investments to various asset categories of the organization, such as capabilities, applications, or infrastructure. EPM helps to create a healthy set of projects and programs that realize strategic goals.

Read more

Ton Baas

How to Develop and Document Business Policies and Decision Logic?

Changing regulations, business strategies and compliancy standards require new business policies to be developed constantly. Consequently, new decisions will be made which need to be managed properly. However managing these new decisions is (of course) not without challenge. The field of decision management has steadily become more popular – first focusing on it being a better way to manage business rules, but lately shifting its focus to predictive analytics.

Read more