In the past, my colleagues and I have written several blogs on the combination of enterprise architecture and agile ways of working (e.g. Enterprise Architecture and Agile Development: Opposites Attract?, Enterprise Architecture and Innovation: A cultural change, Escaping the Jaws of the Project Monster). In this blog, I want to focus in more detail on the use of the ArchiMate language in the context of agile methods, in particular the Scaled Agile Framework (SAFe). Read more
A useful technique for service design and innovation is the Service Blueprint. It is related to customer journey maps (see our previous blog) in its emphasis of customer touchpoints, but focuses more on the realization of services by underlying activities and less on the quality of the customer’s experience. Read more
In several previous blogs, we have outlined how you can use ArchiMate 3 in the context of business architecture and strategy development, such as Capability-Based Planning, and combining it with the Business Motivation Model, the Business Model Canvas and the Balanced Scorecard. In this blog, we continue with the series, looking at how you can describe value chains, value streams, and value networks. Read more
A Customer Journey Map is a useful way to graphically represent the customer experience of an organization. It focuses on the touchpoints that characterize the customers’ interaction with the services of the organization and helps you to optimize this experience.
As we stated in the introduction to this blog series, ArchiMate models can usefully be combined with models in other techniques, in order to zoom in on specific aspects of your enterprise. If these models are tied in to an overall enterprise architecture model in ArchiMate, an integrated model of the enterprise can be constructed that relates (sub)models from formerly separate domains in a meaningful way.
As we have described in our previous blog , the ArchiMate® language is not intended to replace other standards and modeling approaches, but rather to connect them. In this blog, we will focus on relating ArchiMate® to several management-oriented techniques: The Business Motivation Model, Balanced Scorecard, and Business Model Canvas.
The ArchiMate language is not intended to replace other standards and modeling approaches. For many domains, there are languages and techniques available that provide more detailed descriptions. Those languages, such as UML, BPMN and others, have a narrower scope (e.g. UML for specifying software, BPMN for business processes) than ArchiMate, but they lack concepts for relating these to other domains. Read more
In a previous blog on the ‘Digital Customer Intimacy’ strategy of our example insurance company ArchiSurance, we outlined that they intend to use more detailed customer data to improve customer interaction and satisfaction, and to determine customized insurance premiums. To this end, they want to use the Internet of Things, acquiring data from smart, connected devices such as personal fitness trackers, black boxes in vehicles, home automation gateways, fleet management systems, in-store RFID devices, or smart building sensors.
As we have seen in the previous blog, ArchiSurance wants to establish several new capabilities to support its ‘Digital Customer Intimacy’ strategy, such as Digital Customer Management, Data-Driven Insurance, Data Acquisition, and Data Analysis. Positioning these in the context of its current capabilities leads to the following figure, using the ‘highlight’ function of BiZZdesign Enterprise Studio to emphasize these new elements. Read more
In our previous blog, we briefly outlined the two strategic options that our example insurance company ArchiSurance is exploring. By analyzing the operational excellence strategy, they have benchmarked their efficiency against the industry average: average capabilities are shown in blue, above-average capabilities in green and below-average capabilities in red (Figure 1). Read more
In our previous blog, we outlined the relationship between business strategy and capabilities at a high level. But we have not given you any guidance yet as to how to create a good overview of your capabilities. In this blog we look at why identifying capabilities is important for organizations, how they can be defined, how to classify them, and how to include them in a capability map.
On June 14, The Open Group launched the new version of the ArchiMate modeling language for enterprise architecture at the Enterprise Architecture Conference 2016 in London. This is a new step in the development of a standard that started in Netherlands, but in the meantime has received broad international acceptance.
In theory, an ArchiMate® model can be created using just pen and pen, or a whiteboard and markers. There are also software platforms that provide an ArchiMate modeling environment, which come with many automated capabilities and analysis functions.
However in this post, we will focus on an important element in maturing into an advanced, mission critical modeling capability: the model repository.