As you face the challenges stemming from the global Covid-19 crisis, would hereby like to:
Confirm our full business, support and service availability, and continuity to you
As a “cloud-first” software company with a global presence, we are more fortunate than most in our well-established capability – formalized as part of our Business Continuity Plan within our ISO27001 certification – to work 100% remotely, and to securely operate, the platforms and services necessary to support our business and our customers.
To ensure the safety and well-being of our global employees, our customers, and partners and to optimally support the health policies of the communities in which we operate, we are currently – and until further notice – operating in such a 100% remote capability. This includes working with our customers to deliver services and training remotely.
While there is, of course, no substitute for face-to-face / in-person contact and we very much look forward to being able to do so again very soon, we are fully organized to ensure this does not cause any deterioration to the service and support we can provide you.
Offer our support and extra assistance in these challenging times
In the coming weeks, we will share a complimentary program that we hope will provide you with useful additional support and assistance in these challenging times.
We are still in the early stages of preparing this, but we foresee it including Forums for sharing of best practices between Enterprise Architect (EA) teams, complimentary webinars, templates and best practices for EAs to support their enterprises in optimally addressing the immediate and longer-term (transformational) challenges created – and revealed or accelerated – by the Covid-19 crisis.
In addition, we are aware of the diversity in terms of industries, geographies and the specific and most urgent challenges each of our customers might be facing. So please do not hesitate to reach out to contact us for any specific questions, ideas, requests or needs you might have.
Please stay tuned as this program develops and we remain at your disposal to help or support you in any way we can.